Refund policy

We want you to be completely satisfied with your purchase. If you need to return an item, please read the information below before sending it back.

Returning an Item

You may return unwanted items purchased directly from www.sabertackle.com within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned with all original packaging, tags and accessories.
  • Be suitable for resale.
  • Be securely packaged for return.

Please do not write on or attach labels directly to the product packaging, as damaged packaging may make the item unsuitable for resale and could result in your return being refused.

How to Return Your Order

Please include a cover note with your return containing:

  • Your full name
  • Order number
  • Contact details
  • The reason for your return

We recommend obtaining proof of postage when returning your parcel, as we cannot accept responsibility for items lost in transit.

Returns should be sent to:

Genesis Sports Ltd
Frodsham Farm
Spelding Drive
Wigan
WN6 8LW

Return Postage

Customers are responsible for the cost of returning unwanted items.

If you have received an incorrect item or believe your product is faulty, please contact our Customer Service team before returning your order. We'll advise you on the next steps and, where appropriate, arrange a replacement or refund.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible before returning the item.

Please include your order number and a brief description of the issue. We may ask for photographs or further information to help us resolve your claim as quickly as possible.

Exchanges

We do not currently offer direct exchanges.

If you require a different size or a different product, please return your original item for a refund and place a new order through our website.

Christmas Returns

Items purchased between 5th November and 25th December may be returned until 6th January, provided they are unused, in their original packaging and suitable for resale.

Items Purchased Elsewhere

We can only accept returns for products purchased directly from www.sabertackle.com.

If you purchased your item from one of our retail partners or another website, please contact the original retailer, as they are responsible for processing your return.

Need Help?

If you have any questions about returning your order, our Customer Service team will be happy to help. Please contact us before returning faulty or incorrect items so we can assist you as quickly as possible.